Deciding to entrust your loved one to quality homecare to manage their health and daily living is a big step. We know how daunting and overwhelming that can be because we have faced that challenge with our loved ones. We were less than impressed with the homecare options, so we created Housen Homecare as a solution rather than passively sitting back.
Since our inception in 1991, we have worked with families to deliver quality homecare and created long-lasting relationships with the people we serve. This is close to our hearts, as we see our work bringing peace of mind to people, which is what we craved when searching for homecare years ago for our loved ones.
So now the big question: How do you decide if a homecare organization is a good fit? The answer is simple: Do your research and ask questions. You wouldn’t decide if someone was a good fit after one date, right? You would ask others about that person, see how they interact with others, and let time pass to see if their actions were as strong as their words.
Along with anything else you feel is necessary to answer your personalized questions, here are four steps to help you find quality homecare. This exercise will make your important decision come into focus more clearly:
1-Investigate the Longevity of the Company
You want a proven successful track record to help you feel comfortable that your loved one is in the right hands, right? Look into the company’s history, story, and whether they have consistently delivered quality homecare. Does a long-standing history alone make a provider worthy of your business? No, their people show up over and over throughout the years to serve you with empathy and respect.
2-Look for Clues to Quality Homecare
Everyone shows up to a date on their best behavior, looking their best and saying the right things. We encourage you to call a homecare company to see how the receptionist treats you. Show up and ask for more information in person to know how you are received. Most importantly, ask around. Use social media to ask others if they’ve used a company and their experiences.
3-Find out how They Communicate
When looking for quality homecare, you want to guarantee that caregivers will treat your loved one respectfully. Still, you also need to know you will receive daily communication. We understand that agreeing to homecare can feel like a surrendering of power. A quality homecare provider must embrace and walk you through each delicate day.
Ask the provider how they include the family and how they value companionship. Push them to answer what their communication will look like, and if they are willing to adjust the care plan to meet your needs, that might change. You need flexibility and top-notch communication skills paired with compassion. If you’re not feeling this is present in a provider, it’s time to move on.
4-Find out How the Company Treats Their Employees
This question might come as a surprise, but consider how this will directly affect how you and your loved one receive care. Fulfilled employees who know their worth and are excited to serve you will make for a much better experience than disgruntled employees who aren’t uplifted and appreciated from within. Employees—from the cleaning staff to the president—must be on board with the positive daily goal of serving you and your loved one. If a company’s employees aren’t finding their work rewarding, there’s a good chance you’ll see this.
What Housen Homecare Offers You
We’ve been delivering quality homecare since 1991 and have received several awards, including Best of Home Care 2023. We started this company with you in mind—the family member who is feeling it all. We know all too well the frustration, fear, and uneasiness of heading into this new chapter of your life. We do all we can to deliver quality homecare that we would want to provide care to our loved ones.
Use these steps to help you uncover what homecare provider best matches your wants and needs. Think about what is most important to you, and don’t be afraid to ask probing questions. You need to know your loved one will be cared for as deeply as you would care for them, so we invite you to utilize this checklist on us and all providers you investigate.
We hope you find us worthy, and we invite you to put us to the test because your loved one is worth it.
